***UPDATE***
A few days after my review was posted on Amazon, I was contacted by Tracki. They thanked me for my constrctive criticism and offered me solutions to some of the negatives I had listed. While I don't want to specify exactly what measures were taken and improvements they are making because it reguards my personal account information and I would not want to comment on enhancements of the product still not available yet. However, i have to give credit where its due. As I stated in my review, Tracki customer service is extremely effective. They have been super from the start, but to take an active interest in how the customer relates to their products and look to better their products to improve the customer experience, that is something rare in this day and age and I very much appreciate it when I am fortunate enough to experience it. So if this product appeals to you, buy with confidence because Tracki certainly stands behind their products and their subscription service.
Pros:
1. Great customer service. Called and was speaking to a tech representative in a couple of minutes. My tech rep (Vanna), assisted me to connect a service agreement to my unit. This is Normally done in-app but I purchased my service on their website before installing the app which caused a problem in registering the unit. Vanna was very helpful answered all questions and even registered my free Lifetime warranty offered exclusively to Amazon customers. So if you purchase here give them a call and get the free warranty! Vanna gets 5 stars regardless of the review I give the product.
2. The unit comes with lots of accessories to adapt it to any situation and the unit itself is very inexpensive but very good quality. It is obvious they probably lose money selling these and make it back in activation of sevices.
3. The accompanying app is very good, with lots of options, tracking, emergency location notifications, geo-fences, movement detection, and alerting. Very useful features and intuitive to use.
Cons:
1. Subscription is very expensive in my opinion. I have seen other similar devices selling for $125 with 2 years of service included. This unit costs about that price and that only includes 6 months of activation.
2. The location mapping is only accurate in the Tracki App. If you get an alert with a link you can open it either in the Tracki app or on google maps. Every time I select the google Maps option the location is off by at least a quarter-mile. If you use the Tracki App the location is spot on! This is potentially a major flaw, more on this later.
3. You can send alerts via email or SMS text message. However, if you select text message you are limited to 30 per month then you have to pay for additional. (Email alerts are unlimited). That's steep considering the already expensive service fees. Also, a huge disappointment because this limit was not mentioned anywhere in their marketing material or description.
So here is where this unit may be great for some ppl but is wrong for me. The text limitations are a deal-breaker for me. I have 2 main uses for this product. A) to attach to my bike when I park it so if anyone moves it will text me an alert so I can prevent theft. B) the SOS mode to send a text message to emergency contacts to let them know my position if I am in danger on a camping trip or hike in the wilderness which is something I do very often. Limiting text messages is a problem. 30 per month means if I use this device every day I can only park my bike once a day so multiple stops are out of the question. And if I use the SOS mode and have 6 emergency contacts it will update them 5 times and then reach its limit. That's right it's 30 total texts, not 30 alerts so if you get 1 alert that goes to 6 contacts, that counts as 6, not 1. Emails are unlimited but if you use SOS mode then people will not get your distress call until they check their email. Most people I know don't check their email every day but they check text messages every few minutes. Also, if I rely on the email for theft notification on my bike that message has to go to my email provider and then to my phone. Sometimes that's fast, but often it is not. So by the time I get the alert the criminal is long gone. Sure I can track his position but only until he discovers the tracker or its battery dies.
I'm not trying to be harsh in this review. It is just not good for what I need it for and the way it was advertised I don't think I was unreasonable in assuming it would work for my situation. That being said I think this product is perfect for parents that have kids with a newly acquired driver's license. You can verify your loved ones are safe if they fail to report in or set up a geo-fence to let you know if they drove your vehicle into a part of town you want them to avoid. The SOS feature is a great tool for distress beacon if you are ok with the 30 text alert limit.
Lastly, I have to say that while I prefer using this unit with the Tracki App. I think it's a major flaw that it works so poorly with google maps. If the person you list as a contact for alerts doesn't install the Tracki App and register an account then the alerts in Google maps are useless. Furthermore when it sends a text alert. The text message lists the location by what Google maps says the location is NOT what Tracki says. So my first system test in SOS mode, it sent texts to my emergency contacts that pointed to the wrong address 12 blocks away. Everyone was confused. So unless you coordinate with your emergency contacts ahead of time and ask them to set up tracki on their phone, your rescue party might be a while before they find you.
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Product Description
Versitile and powerful GPS tracker
Why Tracki is a great choice
Prevent theft, loss & know where your precious things are. Monthly fee is required (fee details can be found elsewhere on this listing). Our trackers are used by top companies like UPS & Vodafone. Lost, stolen or damaged device insurance included. Revolutionary LTE 4G, 3G & 2G combined, works everywhere with any network old or new for best coverage. The Tracki device is the smallest and lightest you can find and therefore contains a small rechargeable battery that usually lasts 3-10 days in real-time tracking & up to 3 months in battery save mode tracking once a day. . . . Rechargeable battery last 2 weeks in real-time tracking with Tracki's optional 6 times larger 3,500mAh battery that comes included with magnetic waterproof box, (search: Tracki waterproof box, box is not included with basic device). The smaller 600mAh supplied internal battery lasts 2-6 days for real-time tracking depending on signal strength in your area, the frequency of your tracking, device movements and settings. . . . Track in real-time on your smartphone with our state-of-the-art smart phone App, with full reporting, alerts + screen navigation size & color customization + Real-time tracking on the map and panoramic Google street view . . . Use it as anti-theft and pinpoint recovery of anything lost. Alerts: SOS, speeding, start moving, enter/leave Geo-fence & low battery. Place in a car, pocket, backpack, luggage, shipment or under a car with the supplied strong magnetic attachment. Attach it to any pet or dog collar with the included waterproof silicone cover attachment. Unlimited distance real time infinite range tracking in USA & 98% of countries. International SIM card is embedded inside the tracker. Easy setup works out-of-the-box. 2 tracking modes GPS for outdoors + Wi-Fi for indoors . . . Just like a cellphone your tracker needs a paid data connection using the cellular network for unlimited distance tracking worldwide. Monthly subscription fee is required for the device's internet connectivity + the use of our vast servers platform, R&D and live nonstop system maintenance . . . For us ‘Customer is King’, we will always go the extra mile. Compatible with Android, iPhone, Google maps, Alexa and Google Assistant.
Tracki's Advantages
1. One third of the Size - 1.75x1.5x0.55in - not bulky
2. One third of the Weight - 1.26 ounces - not heavy
3. Worldwide coverage - and not only in USA and/or Canada.
4. Tracki is US based company, our clients: UPS, Nissan & Vodafone
5. We manufacture & develop GPS trackers - we are not resellers.
6. Our android & iOS APPs shows panoramic Google street view.
7. Unlimited range smartphone locator by pressing the right key.
8. Lost, stolen or damaged device insurance included.
9. 2 tracking modes: GPS for outdoors + Wi-Fi indoors
10. 5 attachments: clip, magnet, key-chain, lanyard, waterproof cover.
11. Has SOS panic button + 2 more functions buttons.
12. Locate device by sending a beep to tracker (not beeper-less)
13. Replicable rechargeable battery & not when battery dies, tracker dies
LTE 4G + added 3G & 2G works with all networks for best coverage
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Super small - 1.74 x 1.5 x 0.6 inches - size is 30% of a bulky tracker. Super Light weight 1.26oz - weight 30% of a heavy tracker. That size & weight gives unique flexibility. Can be placed under or in a car, bag or carried in the pocket or belt of your child and elderly or attach it to a dog. |
2 redounded tracking modes works indoors & outdoors. GPS satellites for outdoors. When indoors & GPS signal is lost, Tracki will listen to nearby Wi-Fi routers MAC ID (without needing to connect to Wi-Fi routers), matching Wi-Fi ID to our worldwide Wi-Fi database for accurate indoors location tracking. |
FULL Worldwide coverage & unlimited distance. USA + 188 countries. International SIM card included. Use Tracki when you travel abroad to safeguard your suitcase or track your family members in a foreign location. LTE 4G + added 3G & 2G, works everywhere with old or new networks for best coverage. |
Many uses and ways to attach
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Track cars, Vehicles, trucks, kids, teen drivers, spouses, pets, wallet, luggage, elderly, seniors, Alzheimer, Autistic, equipment, tools, employees, business assets, motorcycles, ATV, fleets and valuable belongings. boats, drones |
Tracki GPS tracker comes with belt-clip, magnet, lanyard, key-chain, Velcro and waterproof dog attachments gives you the flexibility to be ready to adopt to any tracking situation. Tracki tracking device can be mounted quickly, and it stays stable. |
With Tracki’s versatile attachments collection: belt-clip, magnet, lanyard, key-chain & Velcro, you can attach it to dog collar with a waterproof silicone cover, person’s belt, pocket, hang on the neck, key-chain, handbag, drone or luggage. |
The type of clients we got & our commitment to excellence
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We are USA based company focused in GPS tracking innovation. Tracki & its software is developed & made by us. We are not just a white label resellers. Our main client is Vodafone a top worldwide cellular company. |
Tracki research & development constantly is a leading edge technology. Our GPS tracker is designed in the USA and we are focused in GPS tracking innovation. On line instructional video library is available to help you set up. |
Peace - Safety - Security Tracki works for unlimited range & using state of the art apps compatible with iOS & Android smart phone, Google Maps, Alexa, Google assistant, Google Panoramic street view, iPhone & Android. |
Powerful Android and iPhone apps
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Pull detailed reports for any time frame you choose. You can generate history, trip, battery, speed and alert reports for any of your trackers. History report will show you the points on the map your device was while it was moving. Get summaries and averages of speed, time and distance traveled. |
Get Push Notifications, SMS or Emails when the following events are triggered: 1. Tracker Starts Moving. 2. Speeding. 3. Low Battery. 4. SOS Button pressed. 5. Left key + Right key (I arrived etc.) 6. Vibration alert - Anti theft. 7. Geo-fence (When the tracker leaves or enters a pre-defined area. |
Enjoy the peace of mind and know where your things are at any moment. Get panoramic street view of real time or historical location of where the tracker is. Get full address real time or historical. Straight from the app contact our team via voice or chat. Access how-to videos and user manual. |
Customize themes: colors, map types, background types, navigation size, languages, device name, upload device personalized picture, device alerts, add as many people to get alerts, can share links to a map showing live movement of the tracker. Hook up to 99 Trackers per account & 10 users same time |
Customer reviews
I wanted to like this and I will start out with the only positive I can think about this product. It's small and easy to hide. Originally I was going to give this three stars but the negatives added up and then they updated the app and made things much worse. You can view history and set alarms on both the phone app and the web interface. However each interface has different abilities with some options on one but not the other. The maps looked similar until the phone app updated. The mess of lines when tracking history became even more unbearable as it lost the function of telling you the direction of travel on the phone app. You can export a log file but it has no real support for viewing on google earth, you loose all track lines and are stuck with random dot points. Pulling up history often limits you to pulling up a full days worth of tracking. So it's not easy to single out a hour or two of when you knew a particular event happened or perhaps the time a particular person was driving unless you want to download the file and alter it using third party software..Battery life was bad. If you are actually tracking a moving object it takes more power. I did stretch it out to 2.5 days once or twice but many days I had to charge it everyday. To overcome this I was going to hard wire it into the vehicle... until they updated the app. Also note that being discrete in removing and installing it so often to charge the tracker is difficult to do. Also hard wiring it in defeats the purpose of having a small device. I even tried the low power setting turning the device off for 15 minutes then on for 5 to take a reading but it did not help much. Instructions for doing that are pretty much non existent but you can make these changes on the web interface but not the app. The app was slightly better at giving you more options for past history as long as it was in the past 24 hours. But no matter what way you checked history after a day went past you only could view full days at a time. At it's best this tracker can update once a minute. This is actually the slowest setting for other trackers, some update every 3 to 5 seconds. What this means is that often the track will not follow roads. I also used other trackers that easily lasted 2 full weeks vs 1 day this unit often gave me. At one minute intervals it was possible to see many stops when other people got into the car. But reducing the intervals in attempt to save battery life lost the ability to see people pull over to pick somebody up. It also makes it impossible to determine what roads were actually used. It does not track data like miles driven like others do. In terms of functionally I had better luck with free apps on an old cell phone. Oops I dropped my phone in the car again? Silly me. The "magnetic mount" is actually a magnet attached to velcro and made no sense to me. The app lost functionality after they updated it. It also changed to a very plain looking map by default that actually makes it difficult to figure out the location. You can change the view to something more viewable but it always changes itself back to the default view I dislike.Update 10/17/2019As mentioned before originally I was going to give this a three star review but ended up giving it one star for all the things I already mentioned. So how did we get to this point? I am actually giving it five stars at this point.A representative reached out to me. He was very professional and actually appreciated my negative input. But more importantly I was under the impression that they strive to make the product better. I waited to update this review though, perhaps a little too long. I wanted to see the actions and improvements first. But yeah, customer service and attention to detail really impressed me.So what about those improvements that I am talking about? Both the web interface and the Android app received updates. The battery saving function is now available on all formats and it was simplified to set up. History can now be looked up without the cluttered mess of looking at a full day. The map now retains your preferred method of viewing it, the arrows are back indicating direction of travel. I added another photo so you can see for yourself the difference between the old app map and the new one that indicates direction of travel. The app is also less cluttered looking but at the same time gives you more available information. I no longer have to switch from the app to pc to get all features as everything is more uniform. I was told they would attempt to add even more features and I believe they will.The unit itself is currently selling below the competitors. It accurate. The monthly fee is also below most competitors. Battery life is still somewhat of a disappointment to me. But it normally falls between what they claim. For me usually two days as this point but at times it surprises me with a third day. I can't take a star off for this as it is in a normal variance and as advertised. However the thing with this device is that you can choose what you want. A small device that is very lightweight for a kid to carry in a backpack or...... Get the optional battery pack/water proof holder with magnetic mount. The choice is up to you. I have not used the the extended battery pack yet but it's charging now as I write this. Although it does add size to the small tracker it does not make it any larger than the competitors in other waterproof cases. I will perhaps update after I get familiar with how well the case/extended battery works. For now though this company has completely turned my opinion around with great customer service.Update 12/03/2020I just cancelled my service. I just wanted to say that this company changed so much in the time I started to use them. I originally hated this product but it has given me piece of mind many times. The reason I cancelled it is because my kid turned 18 and has a job now. I no longer feel I should track his every movement as he is now an adult.With the extended battery I had no problem going weeks before it needed a recharge. When the battery level dropped down to 10% I would get a low batt warning. The battery would still last about 5 days after getting the first warning (with the optional pack). The standard battery is poor though.I found the service itself to be accurate. They added many things such as running mileage and other reports. In some areas sometimes it gives you readings of KPH instead of MPH despite everything being set up correctly.Overall I am now a happy customer. Customer service always responded quickly to my concerns. Perhaps come spring time I will install this unit to track my motorcycle and get service for it turned back on but at this point it's no longer needed.
Images in this review
Top reviews from the United States
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Reviewed in the United States on June 30, 2022
Reviewed in the United States on September 19, 2019
Originally I was going to give this three stars but the negatives added up and then they updated the app and made things much worse. You can view history and set alarms on both the phone app and the web interface. However each interface has different abilities with some options on one but not the other. The maps looked similar until the phone app updated. The mess of lines when tracking history became even more unbearable as it lost the function of telling you the direction of travel on the phone app. You can export a log file but it has no real support for viewing on google earth, you loose all track lines and are stuck with random dot points. Pulling up history often limits you to pulling up a full days worth of tracking. So it's not easy to single out a hour or two of when you knew a particular event happened or perhaps the time a particular person was driving unless you want to download the file and alter it using third party software..
Battery life was bad. If you are actually tracking a moving object it takes more power. I did stretch it out to 2.5 days once or twice but many days I had to charge it everyday. To overcome this I was going to hard wire it into the vehicle... until they updated the app. Also note that being discrete in removing and installing it so often to charge the tracker is difficult to do. Also hard wiring it in defeats the purpose of having a small device. I even tried the low power setting turning the device off for 15 minutes then on for 5 to take a reading but it did not help much. Instructions for doing that are pretty much non existent but you can make these changes on the web interface but not the app. The app was slightly better at giving you more options for past history as long as it was in the past 24 hours. But no matter what way you checked history after a day went past you only could view full days at a time.
At it's best this tracker can update once a minute. This is actually the slowest setting for other trackers, some update every 3 to 5 seconds. What this means is that often the track will not follow roads. I also used other trackers that easily lasted 2 full weeks vs 1 day this unit often gave me. At one minute intervals it was possible to see many stops when other people got into the car. But reducing the intervals in attempt to save battery life lost the ability to see people pull over to pick somebody up. It also makes it impossible to determine what roads were actually used. It does not track data like miles driven like others do.
In terms of functionally I had better luck with free apps on an old cell phone. Oops I dropped my phone in the car again? Silly me. The "magnetic mount" is actually a magnet attached to velcro and made no sense to me. The app lost functionality after they updated it. It also changed to a very plain looking map by default that actually makes it difficult to figure out the location. You can change the view to something more viewable but it always changes itself back to the default view I dislike.
Update 10/17/2019
As mentioned before originally I was going to give this a three star review but ended up giving it one star for all the things I already mentioned. So how did we get to this point? I am actually giving it five stars at this point.
A representative reached out to me. He was very professional and actually appreciated my negative input. But more importantly I was under the impression that they strive to make the product better. I waited to update this review though, perhaps a little too long. I wanted to see the actions and improvements first. But yeah, customer service and attention to detail really impressed me.
So what about those improvements that I am talking about? Both the web interface and the Android app received updates. The battery saving function is now available on all formats and it was simplified to set up. History can now be looked up without the cluttered mess of looking at a full day. The map now retains your preferred method of viewing it, the arrows are back indicating direction of travel. I added another photo so you can see for yourself the difference between the old app map and the new one that indicates direction of travel. The app is also less cluttered looking but at the same time gives you more available information. I no longer have to switch from the app to pc to get all features as everything is more uniform. I was told they would attempt to add even more features and I believe they will.
The unit itself is currently selling below the competitors. It accurate. The monthly fee is also below most competitors. Battery life is still somewhat of a disappointment to me. But it normally falls between what they claim. For me usually two days as this point but at times it surprises me with a third day. I can't take a star off for this as it is in a normal variance and as advertised. However the thing with this device is that you can choose what you want. A small device that is very lightweight for a kid to carry in a backpack or...... Get the optional battery pack/water proof holder with magnetic mount. The choice is up to you. I have not used the the extended battery pack yet but it's charging now as I write this. Although it does add size to the small tracker it does not make it any larger than the competitors in other waterproof cases. I will perhaps update after I get familiar with how well the case/extended battery works. For now though this company has completely turned my opinion around with great customer service.
Update 12/03/2020
I just cancelled my service. I just wanted to say that this company changed so much in the time I started to use them. I originally hated this product but it has given me piece of mind many times. The reason I cancelled it is because my kid turned 18 and has a job now. I no longer feel I should track his every movement as he is now an adult.
With the extended battery I had no problem going weeks before it needed a recharge. When the battery level dropped down to 10% I would get a low batt warning. The battery would still last about 5 days after getting the first warning (with the optional pack). The standard battery is poor though.
I found the service itself to be accurate. They added many things such as running mileage and other reports. In some areas sometimes it gives you readings of KPH instead of MPH despite everything being set up correctly.
Overall I am now a happy customer. Customer service always responded quickly to my concerns. Perhaps come spring time I will install this unit to track my motorcycle and get service for it turned back on but at this point it's no longer needed.
I had this for over a year. Wow
By Garrets Daddio on September 18, 2019
I wanted to like this and I will start out with the only positive I can think about this product. It's small and easy to hide.By Garrets Daddio on September 18, 2019
Originally I was going to give this three stars but the negatives added up and then they updated the app and made things much worse. You can view history and set alarms on both the phone app and the web interface. However each interface has different abilities with some options on one but not the other. The maps looked similar until the phone app updated. The mess of lines when tracking history became even more unbearable as it lost the function of telling you the direction of travel on the phone app. You can export a log file but it has no real support for viewing on google earth, you loose all track lines and are stuck with random dot points. Pulling up history often limits you to pulling up a full days worth of tracking. So it's not easy to single out a hour or two of when you knew a particular event happened or perhaps the time a particular person was driving unless you want to download the file and alter it using third party software..
Battery life was bad. If you are actually tracking a moving object it takes more power. I did stretch it out to 2.5 days once or twice but many days I had to charge it everyday. To overcome this I was going to hard wire it into the vehicle... until they updated the app. Also note that being discrete in removing and installing it so often to charge the tracker is difficult to do. Also hard wiring it in defeats the purpose of having a small device. I even tried the low power setting turning the device off for 15 minutes then on for 5 to take a reading but it did not help much. Instructions for doing that are pretty much non existent but you can make these changes on the web interface but not the app. The app was slightly better at giving you more options for past history as long as it was in the past 24 hours. But no matter what way you checked history after a day went past you only could view full days at a time.
At it's best this tracker can update once a minute. This is actually the slowest setting for other trackers, some update every 3 to 5 seconds. What this means is that often the track will not follow roads. I also used other trackers that easily lasted 2 full weeks vs 1 day this unit often gave me. At one minute intervals it was possible to see many stops when other people got into the car. But reducing the intervals in attempt to save battery life lost the ability to see people pull over to pick somebody up. It also makes it impossible to determine what roads were actually used. It does not track data like miles driven like others do.
In terms of functionally I had better luck with free apps on an old cell phone. Oops I dropped my phone in the car again? Silly me. The "magnetic mount" is actually a magnet attached to velcro and made no sense to me. The app lost functionality after they updated it. It also changed to a very plain looking map by default that actually makes it difficult to figure out the location. You can change the view to something more viewable but it always changes itself back to the default view I dislike.
Update 10/17/2019
As mentioned before originally I was going to give this a three star review but ended up giving it one star for all the things I already mentioned. So how did we get to this point? I am actually giving it five stars at this point.
A representative reached out to me. He was very professional and actually appreciated my negative input. But more importantly I was under the impression that they strive to make the product better. I waited to update this review though, perhaps a little too long. I wanted to see the actions and improvements first. But yeah, customer service and attention to detail really impressed me.
So what about those improvements that I am talking about? Both the web interface and the Android app received updates. The battery saving function is now available on all formats and it was simplified to set up. History can now be looked up without the cluttered mess of looking at a full day. The map now retains your preferred method of viewing it, the arrows are back indicating direction of travel. I added another photo so you can see for yourself the difference between the old app map and the new one that indicates direction of travel. The app is also less cluttered looking but at the same time gives you more available information. I no longer have to switch from the app to pc to get all features as everything is more uniform. I was told they would attempt to add even more features and I believe they will.
The unit itself is currently selling below the competitors. It accurate. The monthly fee is also below most competitors. Battery life is still somewhat of a disappointment to me. But it normally falls between what they claim. For me usually two days as this point but at times it surprises me with a third day. I can't take a star off for this as it is in a normal variance and as advertised. However the thing with this device is that you can choose what you want. A small device that is very lightweight for a kid to carry in a backpack or...... Get the optional battery pack/water proof holder with magnetic mount. The choice is up to you. I have not used the the extended battery pack yet but it's charging now as I write this. Although it does add size to the small tracker it does not make it any larger than the competitors in other waterproof cases. I will perhaps update after I get familiar with how well the case/extended battery works. For now though this company has completely turned my opinion around with great customer service.
Update 12/03/2020
I just cancelled my service. I just wanted to say that this company changed so much in the time I started to use them. I originally hated this product but it has given me piece of mind many times. The reason I cancelled it is because my kid turned 18 and has a job now. I no longer feel I should track his every movement as he is now an adult.
With the extended battery I had no problem going weeks before it needed a recharge. When the battery level dropped down to 10% I would get a low batt warning. The battery would still last about 5 days after getting the first warning (with the optional pack). The standard battery is poor though.
I found the service itself to be accurate. They added many things such as running mileage and other reports. In some areas sometimes it gives you readings of KPH instead of MPH despite everything being set up correctly.
Overall I am now a happy customer. Customer service always responded quickly to my concerns. Perhaps come spring time I will install this unit to track my motorcycle and get service for it turned back on but at this point it's no longer needed.
Images in this review
Reviewed in the United States on September 8, 2022
Top reviews from other countries
CV
Works well. Canadian buyers note that monthly/yearly subscription is in USD
Reviewed in Canada on November 6, 2019
Johnny
Es muy fácil de ocultar (Requiere Subscripción SIM 3G GPS Aprox 5,000 MXN dos años)
Reviewed in Mexico on May 7, 2021
