First, let me say that this controller feels great with two exceptions, the View and the Menu buttons. Whoever picked the placement for these buttons doesn't actually play video games. For the View button you have to reach your thumb over top of the left stick to reach it, this often moving the stick just trying to press this button. This is problematic for any game that uses the button a lot. In Elden Ring, for example, it's the map button. You use it a lot, but on this controller, it's awkward and if you have small hands reaching these buttons could be problematic. Both buttons should have been placed closer to central portion of the controller, within easy reach of your thumbs.
For my solution I moved the buttons to the lower two paddle buttons underneath. Having to remap commonly used buttons because the product design placed them out of easy reach is just silly.
As a long time PC Razer user I knew how easy this was going to be to set up in Synapse. It's the expectation of ANY Razer device. It's the one piece of software that if you are familiar with it, you know you won't have any issues with your Razer device. Am I right?
Well, no. Not this time. For reasons unknown Razer's software that configures everything software doesn't recognize this Razer device. And if you are a PC user there's nothing in the manual that actually says you need to download another piece of software to configure the controller. The manual simply says that when you plug it into a PC the driver will be installed. Let me share with you the exact PC usage instructions from the manual:
"On PC
Wait until the controller's drivers are automatically installed or manually update the drivers through Device Manager."
That's it, the sum total of the PC instructions before the manual starts talking about XBox usage again.
So....how do you configure this controller on PC since it doesn't use Synapse? Well, you have to download the elegantly named Razer Controller Setup for Xbox App from the Microsoft store.
With that elegant name for the app, it's pretty clear it's only for use on the XBox, right? Well, wrong. This elegantly named piece of software is what you need to download on your PC in order to control your brand new Chroma controller. From the name, it's pretty clear it's for use on your PC, right? I mean, it says so right there in the name, XBOX. Xbox and PC and the same, right? Maybe someone should let the people at Razer know that they aren't the same.
The bigger problem here, is that if you read the reviews, this has been a complaint for years. For some reason, Razer doesn't want you to configure your new controller in Synapse. Razer doesn't actually tell you what you do need to get and you're left with reviews like this to figure out a product that should have worked with the software you already had installed.
Just think of how much support effort Razer could eliminate with this controller if they simply used Synapse. Or, even, and this one is really tough call, but maybe if they changed that elegant app name to Razer Controller Setup for PC App. It still keeps they grammatic elegance Razer seems to love for this product, but it also indicates its usage on a PC.
And seriously, Razer, why is this labeled a Chroma controller if we can't configure it in Chroma Studio? For lighting you get three settings. Breathing, Static or Color Cycle. No way to tie this supposed Chroma device to the rest of your Chroma devices for system wide color control. And that is, misleading marketing.
If a Razer device says Chroma, I expect it to work in both Synapse and Chroma Studio. Razer apparently feels anything with colored lighting should be called Chroma whether or not you can actually tie it to your system lighting.
Before I get to Razer's shipping deal with Amazon, I should say that mechanically the controller feels good. I'm enjoying using it for the day I've had it, so far and am retraining my muscle memory to use some of the extra buttons/paddles. It feels and sounds great. But it's like it's not really a Razer product, it's just a throw away.
Okay, now I want to say, you should consider not buying this via Razer/Amazon based on their shipping. I ordered two of these on the 16th, 9 in stock. An hour later I noticed the white ones would get here sooner. An hour after placing the order, Amazon said it couldn't be cancelled as it was being prepared for shipment. Oh, great. I'd get it sooner. So, on the 17th a label was created. Then nothing until the 22nd when it apparently was placed on a tractor trailer for a slow drive from California to New Hampshire. It was delivered on the 28th. Amazon's famous 11 day Prime delivery, yet I couldn't cancel the order an hour after placing it. If you want one of these quickly, well...
So, I'm docking the controller three stars.
One star is lost for the horrible placement of the view and menu buttons.
One star is lost for this Chroma device not being an actual Chroma device.
One star is lost due to the horrible documentation that doesn't actually address PC users.
Mechanically it's a 4 star controller. If the View and Menu buttons were easy to reach it would be 5 stars hands down. The rest is Razer cutting off its nose to spite its face.
And seriously, Razer, if you are going to say "For Gamers by Gamers" please make sure the person designing your controller is an actual gamer. A real gamer would have known those two buttons are poorly placed.
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From the manufacturer
Customize to Conquer
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Play anywhere with the Razer Wolverine Ultimate, the most customizable controller for competitive play both on Xbox One & PC. From interchangeable thumbsticks & D-Pad to a total of 6 remappable Multi-Function Buttons, the Razer Wolverine Ultimate can be adapted to suit your individual needs.
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Show off your personal style with Razer Chroma’s wide selection of lighting effects and stunning profiles, completely customizable through Razer Synapse for Xbox. Experience deeper immersion with integrated games and watch the lighting effects react to your gameplay.
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Customer reviews
This may just be the best controller out there but it has an annoying bug at launch (UPDATE : Now Fixed!! )
Reviewed in the United States on October 27, 2017
UPDATE 11/24/2017:The audio bug I reported in my original review is now finally fixed. After working extensively with Razer support (who have been great) and two replaced controller it was finally determined to be a firmware bug as predicted. They issued a new firmware v1.02.00 which fixes the issue . So if you experience the audio bug I faced you should contact Razer support to get the firmware updater . I now full, 200% recommend this controller . The only reason I am not bumping my original rating from 4 stars is to recognize the existence of this initial (but resolved) issue I'm an avid console FPS gaming enthusiast and spend a significant portion of my game time playing online competitive multiplayer games like Titanfall 2, Battlefield 1 , Overwatch, Halo 5 etc. And just like me I'm sure you will come to a point where you'll realize that the stock OEM Xbox controller doesn't really cut it. Hence I have a amassed quite the collection of 3rd party controllers including my current favourite the Razer Wildcat controller (before using the Wolverine controller that is). For this review I will compare the new Wolverine controller to the Wildcat controller, how it feels in hand while gaming and reasons why I had initially chosen the Razer Wildcat over the Xbox Elite controller ( all of which apply to the Wolverine controller as well)WHY I CHOOSE THE RAZER CONTROLLER OVER THE XBOX ELITE CONTROLLERWhen I first purchased my Wildcat I had spent an embarrassingly large amount of time researching between it and the Elite controller and in the end it came down to this :- If you read online forums, Reddit etc you'll quickly come to realize that the Elite controller is plagued with build quality issues and cheap plastic parts that break easily and on top of that the elite controller only has a 6 month warranty. These Razer controllers come with 1 year warranty. To me the the length of warranty told me all I wanted to know about the confidence each of the manufacturer had in their product- The second thing that really seals the deal in favor of the Razer controllers (both Wildcat & Wolverine) is MECHANICAL buttons - You see even while costing $150 the elite controller had the same rubber domed ABXY buttons as the stock Xbox or any other cheap controllers. Rubber dome buttons do not provide the right feedback while intense gameplay as they tend to bottom out / fade away and 'stick' over time . Whereas the Razer controller feature proper mechanical switch ABXY buttons that are responsive , Clicky (just like a mechanical keyboard) and feature a very short travel distance and actuation time- Well these two reasons were more than enough for me to look away from the elite controllerDESIGN & BUILD QUALITY- From the first moment you unbox the Wolverine controller , open its velvet lined hardshell case and hold the controller in your hand - you realize that it just oozes with quality worthy of its asking price. It is neither too heavy nor too light , the matte finish plastic construction, triggers , trigger locks all feel solid and operate smoothly without any creaks and rattles- Unlike the Razer Wildcat controller where you have to stick the rubberized grips yourself which is hard to get right , the Wolverine controller now features a permanent rubberized dotted grip which works out much better in practice without adding too much bulk. It is very comfortable to hold/squeeze even with sweaty palms- The trigger stops are also better built and feel sturdier than Razer Wildcat controller- The four rear buttons on the rear of the controller ( M3 to M6) are made of plastic and are also of the mechanical switch type with very short actuation distance and clicky operation. One thing I would like to point out is that the rear triggers/buttons on the Wildcat controller are made of metal whereas they have switched to plastics for the new Wolverine controller- Another aspect where the Razer controllers are better than the Elite controller is their built in chat & program pad. You can quickly program the 6 customizable buttons without the help of any software and quickly change assignments on the fly . It can store two profile assignments and also adjust chat and game volume- You can swap the rubber domed metal- thumbsticks , D-pad out to match your preference whether you like the stock xbox controller feel, taller wider or dome shaped thumbsticks - there's one for every preference. While the magnets that hold the thumbsticks and D-pad is strong they can still come out if the controller falls or is kept face down . Hence i would recommend some caution there- The reason why most of the 3rd party controllers on the market today are wired (with the sole exception of modded stock $170+ Scuff controllers) is because Xbox One uses a proprietary wireless protocol for their controllers which is probably very expensive to license, so its hard to be critical on this controller for being wired. Having said that the included 10 Ft nylon braided cable is durable and long enough for most gaming setups and can easily reach your couchPERFORMANCE, TRIGGER LOCKS & CUSTOM BUTTONS- Lets first talk about the trigger locks as they're one of main game changers when compared to stock controllers, as they limit the motion of the RT/LT triggers right upto their actuation point and cutting their 'dead' zone by almost 75%. If you prefer high precision or semi-automatic weapons in your FPS games, then you can get in significantly more number of shots faster than you would on a regular controller. The importance of that in a tense encounter with another player cannot be understated. Also unlike the Wildcat controller you dont have to activate a special 'Hair Trigger' mode on this controller as some games do not accurately recognize trigger locks . The Wolverine controller does that automatically the moment you engage the trigger locks. Very convenient indeed- The positioning for the additional shoulder buttons M1 & M2 is genius if you ask me and once you get used it , you will stop using the regular shoulder buttons LB & RB . That's because when your fingers are on the LT & RT fingers are already exactly where the shoulder M1 & M2 buttons are located . That way you can operate them without having to lift your fingers off the triggers - Another advantage in multiplayer- The four buttons at the back M3 to M6 are ideally located and easy to reach , but it does take getting some used to for incorporating into your gameplay. But the thing is once you get used to it you cant do away with it - I find it very hard going back even to my Wildcat controller now!- By default the rear triggers M5 & M6 are configured for two modes with the left rear trigger for a mode called 'Focus' which decreases the sensitivity of the analog sticks by half as long as you keep M5 pressed (you can fine tune this in the Xbox Synapse app) . This allows you to carefully line up those headshots using sniper rifles . Pressing the right rear trigger activates the 'Agile' mode which doubles the analog stick sensitivity for faster response. Once you get the hang using these two mode - It does give you yet another very tangible advantage over your opponent- Of Course if you dont want to use the Focus & Agile modes you can always re-assign the rear triggers M5 & M6 to any button you like. Think of of it - With the four rear buttons you could map the entire ABXY buttons to them and never have to move your fingers off the thumbsticks and the triggers ! ( as even the shoulder buttons M1 & M2 are right there)- Now for the Chroma lighting on the controller which I first thought was mainly gimmicky as you never get to see it while you are actually gaming - But it does look cool for onlookers. What changed my view of it was a lighting mode called 'Immersive' which lights up as according to the controller's vibrations ie say when you fire a weapon it lights up or when you are running . It does look very cool- Check out the small clip i made of it in actionAN ANNOYING BUG- My only disappointment with this controller is a firmware bug I encountered where if you use the Wolverine to turn on the Xbox it does not activate the audio on the 3.5mm jack and you have to do literally unplug the controller and plug the controller back in to get audio. Sometimes even the controller fails to turn on when you power on the Xbox- I contacted Razer support for this and they did RMA my first controller and since they did not have one in stock in their local warehouse they sent it to me from their Hong Kong warehouse with two day international shipping ! Kudos to them for that but even my second controller has the same issue.- I am decking one star for this bug alone. And the reason why I am not taking away more stars is because it can be fixed via a firmware update (which just happens to not be available yet) and they had the other similar issues with their Wildcat controller at launch which was fixed by a later firmware upgrade. I just hope it comes soon enough- I have the original Xbox (not the S) and this bug happens on Xbox on both power saving and instant on modesFINAL THOUGHTSSo there you have it the Wolverine controller is miles better than their own Wildcat controller (and by extension the Xbox Elite controller) . It is so good that I dont like using my Wildcat anymore as it does give a very tangible edge to my gameplay and has better overall ergonomics and precision. The only thing I would like to caution you about is the audio bug I faced requiring you to unplug and replug the controller every time. I will update this review once there is a firmware update available but until then you'll have to decide if its a quirk worth living with or not. And according to me - It is...See you in the battlefield !
Reviewed in the United States on October 27, 2017
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Top reviews from other countries
Luza Gati
Mal soporte de Razer en México 4 julio 2020
Reviewed in Mexico on July 4, 2020Color: BlackSize: ControllerStyle: Wolverine UltimateVerified Purchase
Mal soporte de Razer en México 4 julio 2020
Reviewed in Mexico on July 4, 2020
El control es excelente, se siente una calidad impecable en los materiales, botones, software y demás, si eres un "hardcore gamer" como yo, te encantará este control, ya que lo puedes personalizar a tu gusto, incluso el RGB del frente. Además tiene excelentes detalles que denotan la calidad del producto, como la carcasa para guardarlo, donde puedes encajar los sticks y d-pad intercambiables.Reviewed in Mexico on July 4, 2020
Quiero ser muy claro, el producto supera las expectativas, sin embargo, después de 8 meses de un uso moderado/alto la palanca o stick derecho empezó a moverse por si sola (drifting) y uno de los botones traseros dejó de funcionar. Es importante mencionar que Amazon me daba una garantía por el producto de 30 días -.- por lo que no me cubrió.
Al investigar en la página de Razer, inmediatamente te das cuenta que el sporte para clientes es exclusivamente dentro de los Estados Unidos, por lo que incluso la llamada a soporte te cuesta cuando llamas desde México. Tomar en cuenta además que no hay opciones para llamar en español, por lo que si no lo hablas muy bien, te vas a topar con un enorme problema.
Una vez que me contacté con ellos, me hicieron mandar mi prueba de compra, mis datos personales y un video que demostrara el problema (una pesadilla para quienes no sabemos editar videos). Enviados los datos me comentaron que con gusto me cambiaban el control, pero que no hacen envíos a México. Por tanto lo que tenía que hacer era mandar mi control a algún amigo o familiar en EUA, que esa persona lo enviara a Razer (sin costo los envíos dentro de EUA) y ellos le enviarían uno nuevo o reparado que después mi contacto me podría enviar a México.
Revisé costos de envío desde el centro del país a Arizona y descubrí que de enviar mi control viejo y recibir el nuevo tenía que erogar aproximadamente $3,000.00 MXN cuando el control lo compré en $3,3350.00 MXN (en oferta), sin contar todo el tiempo que no iba a tener mi control para jugar.
En fin, si te gustó el control y no tienes problema con la imposibilidad de repararlo si presenta fallas adelante, repito, el control es excelente.
Espero les sirva mi review amigos.
¡Update 5 de julio 2021!
Decidí comprar el control de nuevo pues una de las palancas traseras (m3) dejo de funcionar por completo... siendo menos especial pudiera haberle sacado más tiempo de uso cambiando la configuración y omitiendo el uso del botón defectuoso, por lo que aún así recomiendo todavía este control, le doy guerra y el control responde siempre.
Después de analizarlo, creo que este control de durará entre 8 y 12 meses funcionando a la perfección y mucho más si te adaptas a los fallos... dentro de la industria no creo.quw haya mejor opción.
No hablo del uso del control por que asumo que quien compra un control de estas características juega bastante.
Espero les sirva. Saludos!
Images in this review
Amazon Customer
420 lit 🔥 100 meme ttv pro scuf elite
Reviewed in Canada on February 24, 2021Color: BlackSize: ControllerStyle: Wolverine V2Verified Purchase
Victor Ramirez
No te vas a arrepentir
Reviewed in Mexico on December 30, 2018Color: BlackSize: ControllerStyle: Wolverine UltimateVerified Purchase
Hilary
Technically compatible but useless with PC
Reviewed in Canada on December 17, 2018Color: BlackSize: ControllerStyle: Wolverine UltimateVerified Purchase
Andrés Gallardo
Tiene los mismos errores que el Razer Wolverine Ultimate
Reviewed in Mexico on September 29, 2021Color: BlackSize: ControllerStyle: Wolverine V2 ChromaVerified Purchase
