Re: Customer Service (The Lack Of (Amazon Customer Support)
It appears that Klipsch issues priority for Customers that purchase directly from them, as opposed a online retailers. I know, I purchased a sound bar directly from this company.
In regards to some of the reviews, I was very skeptical about making this purchase. I had gone through so many reviews that conflicted with one another. It made things even more confusing. At that point, I decided to look at reviews outside of Amazon. Reviews from professionals.
I noticed that people have complained that when they turn off the Dynamic Bass EQ, than turn off the system. When they turn it back on, or the system comes out of standby mode, that the dynamic bass would revert to the on position. I, however have not experienced this issue. My settings remain the same. Keep in mind, when switching the Dynamic Bass on or off, it is not instant. It is a transitional process. It takes about two seconds after two blinks of the LED. Some have commented that with Dynamic Bass EQ enabled, they are unable to hear the difference. It all depends on the material being played. For example, when listening to material that has heavy bass lines, you’ll notice the change right away. When listening to vocals, not so much. Unless you are listening to James Earl Jones.
I like the configuration of the remote. Unfortunately, the skip feature is unavailable. Selecting any source will turn on the system. No need to press power first and than the mode. I enjoy the fact that remote control codes for universal and cable remotes were supplied. I also plan on attempting to use my logitech universal remote which Logi should have this product in their database.
Bluetooth pairing can be done in two ways. Either via the remote, or the knob on the back of the active speaker. Pairing process is simple. Once paired, the speakers will reconnect automatically. Unless you disconnect the active speaker from the outlet. The distance between iPhone (XS Max) (Bluetooth 5.0) has no issues. My phone can be in the kitchen, forty feet from the speakers in the bedroom. Solid signal, no cutting out.
These speakers definitely present enough bass listening at all levels. Set the dynamic bass on when listening at a low level, and off when listening at higher decibels. If you want wall vibrating bass, I would suggest the subwoofer.
Update 04/04/21- Ok, I caved. I just purchased the R-100SW. I guess I missed that wall vibrating Bass. :-)
The veneer covering the speaker is a bit unusual. It has a wood grain, but also has ripples in it. And appears that patches of veneer as opposed to a sheet per side were used. It’s a shame that the speakers are made of a quarter plastic. The horn is plastic, the bezel surrounding the woofer is plastic. At this price range I expected diecast metal. Basically you’re paying for the sixty watt amplifier, series of inputs including a Sub-Out, the screw terminal posts, and of course, the sound. Unfortunately, there is no HDMI connectivity.
Hiss? Yes, there is. Only audible if you place your ear directly in front of the tweeter and mid range woofer, or are sitting directly in front of them. In my setup, my computer is connected to my big screen. Which happens to be ten feet from the seating area.
I connected my turntable via the RCA cables from the turntable to the active speaker. I set both turntable and active speaker to phono. Then, I switched to line on the turntable to the line setting on the active speaker. The sound is robust on either setting. people have complained that they experience low sound quality. This is usually caused by not setting both devices to either line, or phono. They will set one device at line, and the other device will be at phono. I experience this year‘s ago first hand.
There are definitely USB connectivity issues
when connecting to a Windows PC. Microsoft has released generic USB Audio Drivers. As we’ve learned in the past, generic drivers do not offer the same functionality that a manufacture’s driver does. Not all USB devices are created equal. It is time for manufactures that design USB devices, provide a driver that will work under a Windows based PC. Generic drivers appear to be working well with turntables, but turntables only.
I have taken the liberty of testing every connection on the back of the active speaker. Everything functions as expected, despite the driver issue in Windows.
The manual is made up of heavy stock paper. The images are clear. However, the text is limited. Klipsch is attempting to cater to seven ethnicities. This is not one easy task when it comes to a manual design. Remote control codes for universal and cable remotes are documented.
I would like to thank JRSourcing (Seller) and amazon (shipper) for shipping the product to me ahead of schedule. It is appreciated.
This product is available as Renewed.
Klipsch R-51PM Powered Bluetooth Speaker (Renewed) $289.12
(15)
Works and looks like new and backed by the Amazon Renewed Guarantee
(15)
Works and looks like new and backed by the Amazon Renewed Guarantee
From the manufacturer
NO RECEIVER REQUIRED
Klipsch Reference powered speakers deliver room-filling sound without taking up much space thanks to a built-in amplifier that is custom-engineered for these high-performance speakers, maximizing output and sound quality.
PLAYS WELL WITH OTHERS
Whether you connecting to a turntable, television, computer, cell phone, whatever - these powered speakers work with anything.
Equipped with an integrated phono pre-amp, Bluetooth wireless technology, digital optical, analog RCA and USB inputs, making these powered speakers your new best friend.
DYNAMIC BASS EQ
Klipsch Reference powered speakers will dynamically match the ear’s ability to hear lower frequencies. Typically, only available with audio/video receivers, dynamic volume is a first for Klipsch powered monitors.
CUSTOM-TUNED AMPLIFICATION
Reference powered speakers leverage independent, ultra-low noise amplifiers custom designed to maximize system performance and eliminate the need for external amplification. We've tuned the components to be an absolute perfect match.
TRACTRIX HORN TECH
Klipsch exclusive 90x90º Tractrix horn technology ensures the speaker high-frequency energy is aimed at the listener and reduces artificial reverb.
LTS TWEETER
Klipsch exclusive Linear Travel Suspension (LTS) aluminum tweeter minimizes distortion for enhanced, detailed performances.
SPUN COPPER IMG WOOFERS
Injection Molded Graphite (IMG) woofer cones are exceptionally light while being extremely rigid – providing a remarkably low-frequency response.
SLEEK DESIGN
Exposed fasteners, low profile magnetic grilles, and textured wood grain vinyl give these powered bookshelf speakers a modern look.
Customer reviews
Buy these NOW! The sound quality is amazing at any level. You can blast these or turn down low and you still get a fulfilling sound from the dynamic bass EQ. I honestly don’t think you would have to have a sub with these but I bought one because I am a basshead. Bluetooth and optical work very well and setup and use are very simple. If your using for Netflix make sure to set your optical output to pcm or the speakers won’t work. Plays rap- metal amazing. Seriously buy these if you don’t have a receiver but want high quality sound . It’s almost too loud at times!*Update* 1/3/19These speakers still ROCK. These speakers normally are set to optical from my tv so no matter what plays through my tv ( Games,Netflix,Pandora) it works. Like I said before on your tv settings change to audio output to pcm that way netflix can play through the speakers. If not you will get an ugly sound from them and they will never work. If I want to hook my phone up to the speakers through bluetooth I can within a matter of seconds. I love the sound of these speakers so much and they look amazing as well. I feel that most women don't want to look at speakers but men do. If I go to my kitchen which is 2 rooms away I just turn one of my speakers that way and you can still hear things crystal clear. PS you wouldn't need to turn the speaker in my situation but I like to get the most out of my system. As you can see I have 2 klipsch R-120SW subwoofers hooked up to these speakers. You can't go wrong with the R-51PM. Later on if my wife will let me I want to buy a optical splitter and buy a second set of these speakers to put on the opposite side of my room to get that surround sound and then I won't have to turn these speakers up as loud. But when my wife leaves we both know I will crank all 4. My music ranges from rap to metal. Only reason I care for rap is the bass. If i didn't have my subs I wouldn't play it. The drivers on these speakers really hit well with the fast double bass in metal Songs. That is all for now.
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Reviewed in the United States on August 6, 2020
It appears that Klipsch issues priority for Customers that purchase directly from them, as opposed a online retailers. I know, I purchased a sound bar directly from this company.
In regards to some of the reviews, I was very skeptical about making this purchase. I had gone through so many reviews that conflicted with one another. It made things even more confusing. At that point, I decided to look at reviews outside of Amazon. Reviews from professionals.
I noticed that people have complained that when they turn off the Dynamic Bass EQ, than turn off the system. When they turn it back on, or the system comes out of standby mode, that the dynamic bass would revert to the on position. I, however have not experienced this issue. My settings remain the same. Keep in mind, when switching the Dynamic Bass on or off, it is not instant. It is a transitional process. It takes about two seconds after two blinks of the LED. Some have commented that with Dynamic Bass EQ enabled, they are unable to hear the difference. It all depends on the material being played. For example, when listening to material that has heavy bass lines, you’ll notice the change right away. When listening to vocals, not so much. Unless you are listening to James Earl Jones.
I like the configuration of the remote. Unfortunately, the skip feature is unavailable. Selecting any source will turn on the system. No need to press power first and than the mode. I enjoy the fact that remote control codes for universal and cable remotes were supplied. I also plan on attempting to use my logitech universal remote which Logi should have this product in their database.
Bluetooth pairing can be done in two ways. Either via the remote, or the knob on the back of the active speaker. Pairing process is simple. Once paired, the speakers will reconnect automatically. Unless you disconnect the active speaker from the outlet. The distance between iPhone (XS Max) (Bluetooth 5.0) has no issues. My phone can be in the kitchen, forty feet from the speakers in the bedroom. Solid signal, no cutting out.
These speakers definitely present enough bass listening at all levels. Set the dynamic bass on when listening at a low level, and off when listening at higher decibels. If you want wall vibrating bass, I would suggest the subwoofer.
Update 04/04/21- Ok, I caved. I just purchased the R-100SW. I guess I missed that wall vibrating Bass. :-)
The veneer covering the speaker is a bit unusual. It has a wood grain, but also has ripples in it. And appears that patches of veneer as opposed to a sheet per side were used. It’s a shame that the speakers are made of a quarter plastic. The horn is plastic, the bezel surrounding the woofer is plastic. At this price range I expected diecast metal. Basically you’re paying for the sixty watt amplifier, series of inputs including a Sub-Out, the screw terminal posts, and of course, the sound. Unfortunately, there is no HDMI connectivity.
Hiss? Yes, there is. Only audible if you place your ear directly in front of the tweeter and mid range woofer, or are sitting directly in front of them. In my setup, my computer is connected to my big screen. Which happens to be ten feet from the seating area.
I connected my turntable via the RCA cables from the turntable to the active speaker. I set both turntable and active speaker to phono. Then, I switched to line on the turntable to the line setting on the active speaker. The sound is robust on either setting. people have complained that they experience low sound quality. This is usually caused by not setting both devices to either line, or phono. They will set one device at line, and the other device will be at phono. I experience this year‘s ago first hand.
There are definitely USB connectivity issues
when connecting to a Windows PC. Microsoft has released generic USB Audio Drivers. As we’ve learned in the past, generic drivers do not offer the same functionality that a manufacture’s driver does. Not all USB devices are created equal. It is time for manufactures that design USB devices, provide a driver that will work under a Windows based PC. Generic drivers appear to be working well with turntables, but turntables only.
I have taken the liberty of testing every connection on the back of the active speaker. Everything functions as expected, despite the driver issue in Windows.
The manual is made up of heavy stock paper. The images are clear. However, the text is limited. Klipsch is attempting to cater to seven ethnicities. This is not one easy task when it comes to a manual design. Remote control codes for universal and cable remotes are documented.
I would like to thank JRSourcing (Seller) and amazon (shipper) for shipping the product to me ahead of schedule. It is appreciated.
Item Package Quantity: 1Verified Purchase
Great Sound/ Craftmanship Needs Improvement (R-51PM)
By Jonathan, The Inspector 069 on August 6, 2020
Re: Customer Service (The Lack Of (Amazon Customer Support)By Jonathan, The Inspector 069 on August 6, 2020
It appears that Klipsch issues priority for Customers that purchase directly from them, as opposed a online retailers. I know, I purchased a sound bar directly from this company.
In regards to some of the reviews, I was very skeptical about making this purchase. I had gone through so many reviews that conflicted with one another. It made things even more confusing. At that point, I decided to look at reviews outside of Amazon. Reviews from professionals.
I noticed that people have complained that when they turn off the Dynamic Bass EQ, than turn off the system. When they turn it back on, or the system comes out of standby mode, that the dynamic bass would revert to the on position. I, however have not experienced this issue. My settings remain the same. Keep in mind, when switching the Dynamic Bass on or off, it is not instant. It is a transitional process. It takes about two seconds after two blinks of the LED. Some have commented that with Dynamic Bass EQ enabled, they are unable to hear the difference. It all depends on the material being played. For example, when listening to material that has heavy bass lines, you’ll notice the change right away. When listening to vocals, not so much. Unless you are listening to James Earl Jones.
I like the configuration of the remote. Unfortunately, the skip feature is unavailable. Selecting any source will turn on the system. No need to press power first and than the mode. I enjoy the fact that remote control codes for universal and cable remotes were supplied. I also plan on attempting to use my logitech universal remote which Logi should have this product in their database.
Bluetooth pairing can be done in two ways. Either via the remote, or the knob on the back of the active speaker. Pairing process is simple. Once paired, the speakers will reconnect automatically. Unless you disconnect the active speaker from the outlet. The distance between iPhone (XS Max) (Bluetooth 5.0) has no issues. My phone can be in the kitchen, forty feet from the speakers in the bedroom. Solid signal, no cutting out.
These speakers definitely present enough bass listening at all levels. Set the dynamic bass on when listening at a low level, and off when listening at higher decibels. If you want wall vibrating bass, I would suggest the subwoofer.
Update 04/04/21- Ok, I caved. I just purchased the R-100SW. I guess I missed that wall vibrating Bass. :-)
The veneer covering the speaker is a bit unusual. It has a wood grain, but also has ripples in it. And appears that patches of veneer as opposed to a sheet per side were used. It’s a shame that the speakers are made of a quarter plastic. The horn is plastic, the bezel surrounding the woofer is plastic. At this price range I expected diecast metal. Basically you’re paying for the sixty watt amplifier, series of inputs including a Sub-Out, the screw terminal posts, and of course, the sound. Unfortunately, there is no HDMI connectivity.
Hiss? Yes, there is. Only audible if you place your ear directly in front of the tweeter and mid range woofer, or are sitting directly in front of them. In my setup, my computer is connected to my big screen. Which happens to be ten feet from the seating area.
I connected my turntable via the RCA cables from the turntable to the active speaker. I set both turntable and active speaker to phono. Then, I switched to line on the turntable to the line setting on the active speaker. The sound is robust on either setting. people have complained that they experience low sound quality. This is usually caused by not setting both devices to either line, or phono. They will set one device at line, and the other device will be at phono. I experience this year‘s ago first hand.
There are definitely USB connectivity issues
when connecting to a Windows PC. Microsoft has released generic USB Audio Drivers. As we’ve learned in the past, generic drivers do not offer the same functionality that a manufacture’s driver does. Not all USB devices are created equal. It is time for manufactures that design USB devices, provide a driver that will work under a Windows based PC. Generic drivers appear to be working well with turntables, but turntables only.
I have taken the liberty of testing every connection on the back of the active speaker. Everything functions as expected, despite the driver issue in Windows.
The manual is made up of heavy stock paper. The images are clear. However, the text is limited. Klipsch is attempting to cater to seven ethnicities. This is not one easy task when it comes to a manual design. Remote control codes for universal and cable remotes are documented.
I would like to thank JRSourcing (Seller) and amazon (shipper) for shipping the product to me ahead of schedule. It is appreciated.
Images in this review
Reviewed in the United States on December 21, 2021
I work as a stage tech and monitor technician for a production company and have an associates in audio engineering so i have a decent ear, but am by no means an expert in audio. For my ears, the r51pms are great. The distinct seperation of sounds/instruments is REALLY good; very evident when watching movies.
Ive seen Harry Potter and the Prisoner of Azkaban 100 times... ive never noticed that in the scene in the beginning where harry is discussing Sirius Blacks' whereabouts with arthur that percy weasily is magically pouring coffee in the background UNTIL watching that film using these speakers. I could clearly hear liquid pouring on the left side of the soundstage and then for the first time looked in that direction and saw that! It was kind of mind blowing lol
For music id say they are ok. Im used to hearing music through a DB Technologies Vio 20 box line array rig flown in the air and through 8 massive Vio subs mixed well using a m32 in large venues at work; so im kind of a harsh judge, but at home these sound great when paired with the klipsch r120sw. If your main use of these will be to listen to music then i would DEFINITELY recommend a sub woofer... even if you cant afford a sub maybe opt for the r41pms instead and take that money you save and add it towards a sub. The r51pms dont have enough low end output for me personally. Even the r100sw wasnt enough, but when i got the 120sw it made everything come together. Im EXTREMELY satisfied with the audio quality with the 51pms and the 120sw its a match made in heaven.
My ONLY complaint is the remote.... by itself its perfectly fine BUT for some reason i guess it operates on the same frequency as my tv remote (insignia qled 55 inch) and when i turn down the speakers IT REWINDS MY SHOWS/VIDEO!!!! SO FRUSTRATING so i have to press down on the tv remote to take it off the scroll bar of the content to like the subtitle setting or whatever it is for that specific application, THEN turn down the speakers, other wise the klipsch remote will rewind my content. Super super annoying.... i guess i have to get a universal remote or something idk.
As far as the build qaulity... its klipsch. They are nice lol. I personally dont really care how a speaker looks if it sounds good, but even i gotta admit the copper drivers look nice. I keep the fabric mesh covers (which is nice and thick and uses magnets) on them so they are blacked out in the background when watching movies and i dont see them but they are pleasant to look at with or without the covers. The "wood" grain laminent is nice too. Gotta give klipsch a 5/5 on the build quality.
All in all i would give them a 4 out of 5 (just bc of lack of bass frequency) but when paired with a sub they are an easy 5 out of 5. Definitely recommend! Especially for watching movies
Item Package Quantity: 1Verified Purchase
Awesome highs and mids. Clear sound seperation, GREAT for movies, pretty good for music
By Rick C-137 on December 20, 2021
For the price these speakers are amazing. They sound great right out of the box, super easy to set up and they arent too big and bulky.By Rick C-137 on December 20, 2021
I work as a stage tech and monitor technician for a production company and have an associates in audio engineering so i have a decent ear, but am by no means an expert in audio. For my ears, the r51pms are great. The distinct seperation of sounds/instruments is REALLY good; very evident when watching movies.
Ive seen Harry Potter and the Prisoner of Azkaban 100 times... ive never noticed that in the scene in the beginning where harry is discussing Sirius Blacks' whereabouts with arthur that percy weasily is magically pouring coffee in the background UNTIL watching that film using these speakers. I could clearly hear liquid pouring on the left side of the soundstage and then for the first time looked in that direction and saw that! It was kind of mind blowing lol
For music id say they are ok. Im used to hearing music through a DB Technologies Vio 20 box line array rig flown in the air and through 8 massive Vio subs mixed well using a m32 in large venues at work; so im kind of a harsh judge, but at home these sound great when paired with the klipsch r120sw. If your main use of these will be to listen to music then i would DEFINITELY recommend a sub woofer... even if you cant afford a sub maybe opt for the r41pms instead and take that money you save and add it towards a sub. The r51pms dont have enough low end output for me personally. Even the r100sw wasnt enough, but when i got the 120sw it made everything come together. Im EXTREMELY satisfied with the audio quality with the 51pms and the 120sw its a match made in heaven.
My ONLY complaint is the remote.... by itself its perfectly fine BUT for some reason i guess it operates on the same frequency as my tv remote (insignia qled 55 inch) and when i turn down the speakers IT REWINDS MY SHOWS/VIDEO!!!! SO FRUSTRATING so i have to press down on the tv remote to take it off the scroll bar of the content to like the subtitle setting or whatever it is for that specific application, THEN turn down the speakers, other wise the klipsch remote will rewind my content. Super super annoying.... i guess i have to get a universal remote or something idk.
As far as the build qaulity... its klipsch. They are nice lol. I personally dont really care how a speaker looks if it sounds good, but even i gotta admit the copper drivers look nice. I keep the fabric mesh covers (which is nice and thick and uses magnets) on them so they are blacked out in the background when watching movies and i dont see them but they are pleasant to look at with or without the covers. The "wood" grain laminent is nice too. Gotta give klipsch a 5/5 on the build quality.
All in all i would give them a 4 out of 5 (just bc of lack of bass frequency) but when paired with a sub they are an easy 5 out of 5. Definitely recommend! Especially for watching movies
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Daniel Patricio
Redescubre tu música con los equipos Klipsch.
Reviewed in Mexico on March 30, 2020Item Package Quantity: 1Verified Purchase
