This is my first HP printer for home, though I've used dozens of different HP laser printer models at work for the last 20 years. The printer itself deserves almost 5 stars, I really love it. It has a few drawbacks, but at this price it's perfect for a home or small office machine.
My 11 year old Brother multi-function finally gave up the ghost, so I'm amazed at how much faster printing, scanning, faxing, and copying are now. I'm especially pleased that this printer doesn't curl the output paper like Brother’s printers tend to.
One reviewer mentioned how the document feed tends to pull the paper a little crooked. This seems to be more of a problem with short stacks of paper, and is most likely the result of there being only one pinch roller in the middle of the paper path. It's less of a problem if the sheet guides are as close as possible, but that makes it more difficult to get the paper into the tray. This might be a non-starter for a small business, but I can live with it.
One other thing to watch out with the feeder: as usual with low end printers the feeder is a bit finicky about pulling sheets. It may not pull any or, if you push the originals a little much, it may pull multiple sheets.
This might not be the printer's problem, but scanning to or printing from a USB flash drive seems to be pretty slow. It is easy to use the USB drive, though, and navigating folders is simple. Printing from my PC though the USB input is fast, though.
No problem setting up the WiFi (for use with other devices).
The software package works just fine. The printer console is easy to use, but most if not all of that is available from the printer's touchscreen as well. I now have a problem deciding whether to use my Nuance PowerPDF software or the scanner software from HP. Need more time to make that decision.
Now for the big problem. HP's installer is rubbish. I have a fully updated Win8.1 PC, but HP's installer could run the MSI services. It took a chat session with 3 hours of remote desktop control to fix the problem. I didn't pay full attention to the whole process (took care of paperwork, read, drank iced tea, and whatever) but did notice at one point that the tech disabled regserv, which is rather alarming. I ran a full system check when we were done and everything seems fine, but this is ridiculous. Reminds me of the worst of UNIX makes. Don't know how common this problem is, but 3 hours for one printer is a lot of money no matter how little the techs get paid.
Pros:
1) fast at almost everything
2) paper loads in front and you can see how much paper is left
3) features work as advertised except for document feeder as noted above
4) backlit touchscreen easy to read in any light
Cons:
1) The touchscreen is a little bit non-responsive, but then my fingers don't work well with most touchscreens
2) document feeder misalignment
3) document feeder can grab multiple sheets
4) software installation
5) USB speed
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Customer reviews
Amazing how easy this was to set up,on my new iMac. The Mac already has the drivers resident, so didn't need to download anything. Also didn't need the CD, which is good since the iMac doesn't have a CD/DVD drive. (That's 90's tech.). Just remember to disconnect the USB cable before setting up the wifi. Then unplug your router for ten seconds, and when it's ready turn the printer off for 5 seconds. After that's done, don't forget to "add printer" on the Mac. I set it up as default. With this printer and an HP color inkjet, I now have a choice of printers, which will save on ink! Both printers also worked from my iPad. HP needs to update the ePrint app so that we can select "color" or "B+W" in ePrint for color printers. The M225Dw is extremely fast, and the touch-screen menu is very easy to use.
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