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******************Update from about 6 Months ago******************
Turns out my brother's macbook had a faulty board in it so both of the thunderbolt plugs were loose. I discovered this when I bought a thunderbolt hard drive from western digital and it had the exact same problem. The computer this hard drive was being used on was covered under warranty so that was taken care of and the hard drive worked just fine after that. I got rid of the Western Digital drive and all is well.
Now about support. I contacted Buffalo and had them send me back the wire I sent them and that went well...but if you wish to hear about my support nightmare read below. The "too long; didn't read" version all I wanted was a replacement cable, they would not do that and didn't bother to contact me and tell me. No one knows what the heck is going on over there and it makes me try to avoid their company in general.
********************************June 2014**************************************
Story time:
I bought this drive for a family member so he could perform time machine backups to make sure his macbook pro was backed up. I noticed it was a well built drive and seemed to have decent speeds. I went with thunderbolt because he needed the other two usb ports and didn't want to have to deal with a hub since this was a laptop and he liked to be on the go.
Right around February of 2014 he informed me that the thunderbolt cable was loose on one of the ends. It always seemed to fit into the drive fine but the macbook would be loose enough to disconnect the drive it was moved ever so slightly. I corrupted the drive once or twice.
I wasn't overly concerned at the time. Since I didn't feel like spending $35 for an official apple thunderbolt cable, I called up their customer support sometime in early March and informed them I wanted to send in the cable and get it replaced. I told my family member to use the USB 3.0 cable until this was all sorted out. I was assured this could be done and was given an RMA number and I went ahead and sent it in.
A few weeks go by and I never received the cable. Since their support has ridiculous hours I wasn't able to call them until later, when I did call them I was informed I didn't have enough information. I gave them the serial number and called them a week later when I didn't hear anything.
I wait again, I was unable to pester them because I had to move. I called them up and asked why I had not received the cable and to inform them they needed to change my address otherwise I would not receive it. They told me they were unable to process my RMA because I only sent in the cable and they needed the entire device.
Rant time:
Back in February, someone had told me the cable could be replaced and I didn't need to send in the entire drive. I could see the device was not the problem, it plugged into the device just fine. The connection from the cable to macbook was shaky so I told them I just needed a new cable. Because the device was being used for backups, I could not send in the entire devices. Also, if they needed the entire device, they should have told me in the first place. If they found out I never sent the device, they should have told me they needed it when they initially received it.
They sat on their hands since the beginning of March not informing me that they needed more information, I had to call them to provide them with information already on the RMA form that I had already filled out. They could of told me any of the numerous time I emailed them and called them they needed the entire device instead of waiting until May (3 months!) to lay that one on me.
Today (June 2014) I called them and informed them I had bought a similar drive from a different company, transferred all of my backups to that drive and I would like to send in my Buffalo drive and be issued a full refund. They said I would have to talk that up with Amazon because they are the people I bought the drive from.
This drive was purchased a year ago, Amazon won't issue me a refund. The best I can do is send in my drive, receive a replacement (probably refurbished) one and try to sell it. Knowing my experience with Buffalo so far, they will probably tell me after I call them a million times I didn't provide them with enough information and keep my drive and I will be out of $150.
I'm sick of dealing with this. Spend the extra $10, buy a drive from a reputable company and avoid Buffalo at all costs. Their products are slightly not as good as the competition, their customer support is a bigger joke than current gas prices, and they will waste your time. I have sold and got rid of everything I have bought from them.
| Standing screen display size | 4 Inches |
|---|---|
| Hard Drive | 2 TB Portable |
